General Terms and Conditions (GTC)

 

ADDITIONAL DRIVER / OPERATOR

The person named on the reservation must be the main driver, present at time of rental and payer of any rental charges.


Additional drivers are possible with a fee of CHF 15.00 (including tax) per day with a maximum charge of CHF 150.00 (including tax) per rental and per additional driver.


It is the renter's responsibility that the additional driver meets all the rental requirements. There will be no insurance cover for any damages caused by an additional driver if the fee is declined at the beginning of the rental.


Please note that the maximum of additional drivers is limited to the seating capacity of the vehicle.

Additional drivers can be added to the rental agreement at any Hertz branch within the country where the vehicle was rented.

For further information please refer to “Age Restrictions and Exceptions” and “Driver’s licence”.

 

AGE RESTRICTIONS & EXCEPTIONS

Minimum age for Hertz rentals in Switzerland

Vehicle groups

Minimum age

 

Commercial Vans/Trucks

(C4) Fiat Ducato 15 JTD Large or similar

 (H4) Iveco Daily or similar

 (O4) Ford Transit 330S or similar

 (Q4) DFSK or similar

 (W4) Mercedes-Benz Vito 4x4 Aut. or similar

(X4) Citroen Jumper 4x4 or similar

Minimum age is 19 years with a young driver surcharge of CHF 15.00 (including tax) per day
and a maximum charge of CHF 150.00 (including tax) per rental
for renters between 19 and 25 years.

Requirements for corporate account customers may vary. Please contact the appropriate department.

Amendments, Cancellation, No Show / Lost rentals & Late Return Fees – Pay Now Reservations


LEISURE PAY NOW (PREPAID) RATES ONLY

Hertz applies Cancellation and No Show/Lost Rental charges on all prepaid rates booked from the following countries: Austria, Bahrain, Belgium, Denmark, Finland, France (including Andorra and Monaco), Germany, Greece, Ireland, Italy, Kuwait, Lebanon, Luxembourg, Netherlands, Norway, Oman, Qatar, Poland, Portugal, Russian Federation, Saudi Arabia, Spain, South Africa, Switzerland, Sweden, United Arab Emirates and United Kingdom.

CHANGES TO RESERVATIONS

1. Hertz allows you to make changes to a reservation up to three times:
a. Online by the 'Modify/Cancel' reservation page
b. By calling the Internet Helpdesk

2. No modification administration fee will be made for changes made online. Hertz reserves the right to charge an administration fee for changes made by calling the Internet Helpdesk.

3. Any change to a booking made online or through the call left will be recalculated based on the availability and prices at the time the change is made. This may be greater or lesser than the price originally booked. This applies to changes made to:
a. Drop off location
b. Pick up date and time
c. Drop off time and date
d. Vehicle group
e. Airline and flight number
f. NeverLost
g. Child seats
h. All other additional products.

4. The lead customer name and the pick-up location on a reservation cannot be changed. If you wish to change the lead name or the pick-up location, then you must cancel the reservation (see below “Cancellations”) and make a new reservation.

5. You will be asked to enter a valid credit card number at the end of a change to a prepaid reservation. This MUST be the same credit card that was used for the original reservation. If you wish to change the credit card, then the original reservation must be cancelled (see below “Cancellations”) and a new reservation made.

6. If no cars are available for the location and date requested, then you will see the message: 'No cars available at this location for this date or duration'. You should try to change the dates or location for pick up.

7. If no prepaid rates are available for the location, date or other requests made, the customer will see the message: 'No prepaid available'. If you see this message, you may cancel the original reservation (see below “Cancellations”) and make a new reservation if a non-prepaid rate is available.

8. CDP: A CDP code can be added to a reservation. However, there may be circumstances in which this CDP code is linked to a negotiated discount or rate that does not match Hertz retail prepaid rates. In this circumstance, you will see the error message: 'No prepaid available'. You may cancel the original reservation (See below “Cancellations”) and make a new reservation adding the CDP number.

9. Hertz Gold Plus Rewards numbers cannot be added to an existing reservation online.


CANCELLATIONS

1. Hertz allows you to cancel a prepaid reservation:

a. online by the 'Modify/Cancel' reservation page
b. by calling the Internet Helpdesk

2. A full refund of the prepaid reservation will be made:

a. If the cancellation is made within 7 days of the original booking time;
b. Less an administrative fee of CHF 65.00  if the cancellation is made after 7 days of the original booking time.


3. Refunds will be made to the credit card that the original booking was made on.

 

NO SHOWS/LOST RENTALS

1. If you fail to cancel your reservation prior to the Pick Up Time and do not collect the vehicle on the Pick Up Date, or if you fail to comply with the pick-up terms (refer Rental Qualifications & Requirements), we reserve the right to make a No Show/Lost Rental Charge of CHF 140.00  which recovers our administration costs and compensates us for our inability to rent the vehicle when it was reserved for your use.


2. We will refund your prepayment, less the No Show/Lost Rental Charge, if you write to us within 90 days of the Pick-Up Date at Hertz Prepaid Accounting Department, Hertz Europe Service Centre, Swords Business Park, Swords, Co. Dublin, Ireland requesting repayment and enclosing a copy of your Reservation Confirmation.

CHANGES AT TIME OF PICK UP

If at the time of vehicle collection you wish to rent a larger car or rent for a longer period, you may do so, subject to availability, on payment of additional charges. Such charges will be quoted in the currency of the renting country and may be at a higher rate than those previously quoted.

EARLY RETURN

Please note that we are unable to give a refund if you return the vehicle early.


LATE RETURN CHARGE

Currently applicable only to rentals with a destination in Europe.


We reserve the right to make a Late Return Charge of CHF 14.00, depending on your destination country, to compensate us in part for the costs we incur in finding an
alternative vehicle to satisfy our next booking for your vehicle and for our administration costs in contacting you to return the vehicle

CARGO VANS

The minimum age for Hertz commercial vans/trucks rentals in Switzerland 19 years with a young driver surcharge of CHF 15.00 (including tax) per day and a maximum charge of CHF 150.00 (including tax) per rental for renters between 19 and 25 years.

At the time of rental, the driver must present a valid national driver's license, which has been held for at least 1 year.

commercial vans/trucks cannot be driven into any Middle-East country, nor in Albania, Armenia, Azerbaijan, Belarus, Bosnia-Herzegovina, Bulgaria, Czech Republic, Croatia, Egypt, Estonia, Greece, Hungary Israel, Italy Kazakhstan, Kyrgyzstan, Latvia, Lithuania, Macedonia, Moldova, Montenegro, Morocco, Poland, Romania, Russia, Serbia, Slovenia, Slovakia, Tajikistan, Tunisia, Turkey, Turkmenistan, Ukraine, Uzbekistan or any other country of Eastern Europe.

One-way rentals are not allowed.

Collision Damage Waiver (CDW) and Theft Protection (TP) limits your liability in case of damage or theft of the vehicle to an amount of CHF 2.500,00

If Collision Damage Waiver or Theft Protection is declined, you will be responsible for the amount of the deductible ranging from CHF 22.000,00 to CHF 50.000,00 depending on the vehicle group.

Super Cover is available and further reduces your liability in case of damage or theft to CHF 200.00. Please note that the responsibility for damages caused by failure to assess the height of the vehicle and striking overhead or overhanging objects cannot be excluded by any waiver.

For any other information, please contact your local branch.

 

COLLISSION DAMAGE WAIVER (CDW)

Collision Damage Waiver is an optional* service which, if accepted, reduces your financial liability for damage to the Hertz vehicle, except for theft, attempted theft or vandalism, provided the vehicle is used in accordance with the terms and conditions of the rental agreement.

*CDW may be mandatory and included in some contract or preferential rates.

If CDW is declined, you will be responsible for the amount of the deductible as per table below.

Regardless of whether CDW is accepted or included, all rentals are subject to a non-waivable excess for which you are responsible in the event of damage to the Hertz vehicle during the rental as per table below.

Vehicle group

Deductible

CDW - Non Waivable Excess

(C4) Fiat Ducato 15 JTD Large or similar

CHF 30.000,00

CHF 2.500,00

(H4) Iveco Daily or similar

CHF 50.000,00

CHF 2.500,00

(O4) Ford Transit 330S or similar

CHF 28.000,00

CHF 2.500,00

(Q4) DFSK or similar

CHF 28.000,00

CHF 2.500,00

(W4) Mercedes-Benz Vito 4x4 Automatic or similar

CHF 40.000,00

CHF 2.500,00

(X4) Citroen Jumper 4x4 or similar

CHF 35.000,00

CHF 2.500,00

You can further eliminate your excess liability - Please refer to "Super Cover (Excess Waiver)".

If you choose to rely on your credit card for cover, we strongly recommend that you fully understand the terms and conditions of any cover provided by your credit card company before you decline any of our optional services.

 

DELIVERY / COLLECTION SERVICE

Hertz offers a delivery and collection service, however this option is not available for booking via the Internet.

For information and booking, please contact your Reservation Centre.

 

DRIVER'S LICENCE

At the time of rental the driver must present a valid national driver's license which has been held for at least 1 year.

For all Non-European Union renters an International Driving Permit (IDP) is highly recommended.

An IDP translates the national license into various languages and is on its own, without the national license, not acceptable.

Driver's licences issued by the People's Republic of China may be accepted provided you present an official Hertz Certification form. Hertz China will issue this form on Hertz notepaper and will incorporate the Hertz China Corporate seal. A scanned copy of the original licence will appear on the Certification form. The Certification form is valid until the expiry date of the Driver's Licence. BOTH the Certification and the original licence MUST be produced at the time of rental.

If you hold a Driver's Licence issued in Vietnam, you need to present the original licence together with an authorised translation issued by the Vietnamese Ministry of Transport. If both documents are presented at time of rental these licences are acceptable worldwide.

Please also refer to "Passport/Identity Card Information".

 

DRIVING RESTRICTIONS - DRIVING ABROAD

Hertz vehicles cannot be driven into and/or dropped off in any Middle-East country, nor in Albania, Algeria, Armenia, Azerbaijan, Belarus, Bosnia-Herzegovina, Bulgaria, Cyprus, Egypt, Estonia, Georgia, Greece, Iceland, Israel, Kazakhstan, Kyrgyzstan, Latvia, Lithuania, Macedonia, Moldova, Montenegro, Morocco, Romania, Russia, Serbia, Tajikistan, Tunisia, Turkey, Turkmenistan, Ukraine, Uzbekistan.

Hertz vehicles cannot be dropped off in the following countries / territories: Corsica, Gibraltar, Hungary, Malta and Poland.

European Union residents driving into Austria for 8 days or more, please contact your Reservation Centre.

All Hertz vehicles registered in Switzerland display the “Highway Sticker” (vignette) as required by Swiss law to travel on Swiss motorways. The drivers of foreign vehicles entering Switzerland can buy the highway stickers at the customs, Swiss post offices and some gas stations.


For further information on one-way rentals, please refer to "One-Way Rentals".

*Please refer to "Congestion Charging" in the Rental Qualifications & Requirements of the United Kingdom if you intend to drive  in Central London.

*Please refer to "Environmental zones" in the German Rental Qualifications & Requirements if you intend to drive  the vehicle in Germany.

Should these restrictions be ignored, all insurance (Third Party Liability, CDW, TP, Super Cover, PI), if accepted, shall be deemed null and void. The driver will be held fully responsible in case of damage to or loss of the vehicle and will bear all consequences, including the cost of repatriation of the damaged vehicle.

 

Early Return / Late Return Fees – Pay Later Reservations

EARLY RETURN / LATE RETURN CHARGE


Currently applicable only to rentals with destination Switzerland.


We reserve the right to make an Early Return Charge of CHF 10.00 to compensate us in part for our inability to rent your vehicle during the time reserved for your use.

We reserve the right to make a Late Return Charge of CHF 14.00 to compensate us in part for the costs we incur in finding an alternative vehicle to satisfy our next booking for your vehicle and for our administration costs in contacting you to return the vehicle.

 

ESTIMATED MILEAGE

We have calculated the estimated mileage that will be used throughout the rental period, including any mileage used for delivery and collection of the vehicle if applicable.

An excess mileage charge may apply in accordance with product restrictions or negotiated contract terms.

For product restrictions, please refer to Rate Inclusions or your negotiated contract.

 

FERRY RESTRICTIONS

You are allowed to take the vehicle onto a Ferry with the following restrictions:

1.       All standard driving restrictions apply. Please refer to "Driving Restrictions-Driving Abroad".

2.       You are allowed to travel on all ferries as long as the destination country/vehicle is allowed in the driving restrictions.

3.       Any damage to the vehicle, either in transit or in the destination country will be covered by CDW/TP/Super Cover (if purchased) in accordance with the rental agreement.

4.       If the vehicle is no longer driveable, you are responsible for the cost of repatriation of the vehicle to the original pick-up country/island.

 

FORMS OF PAYMENT

The following forms of payment are accepted when booking on the websites: most major credit cards, some debit cards*, the Hertz Charge Card (HCC).

However, you may opt to pay by other means at termination of rental, subject to specific terms and conditions being met.

* If you made your booking with a debit card, you will need to present the debit card and one or more credit card (depending on the vehicle group) when picking-up the vehicle.

For all “Pre-Pay Online” bookings, the person in whose name the vehicle is booked MUST be the person whose credit card is used.

The person who prepays the booking MUST be the person to whom the vehicle is rented.

Exceptions:

- Travel agent bookings where IATA number is present and the travel agent' s credit card is used to pay for the rental;

- Third party bookings through an on-line retailer provided the booking is made in the name of the person who will pick up the vehicle and he/she is qualified accordingly

- Corporate account bookings made with a Corporate Lodge card

- Source France customers who pre-pay with a "Virtual" on-line credit card (i.e. bank payment) are not required to produce the same form of payment at time of rental.

Regardless of the above exceptions, the renter MUST produce the same credit card when picking up the vehicle that was used for the prepaid booking for identification and security reasons. If the card originally used has expired, been lost/stolen, you must produce the replacement card from the same card issuer. The card must be in your name and the issue/expiry dates should correspond to those of the original card.

At the time of rental an authorization is obtained on your credit card. There must be sufficient credit on your card to cover all charges.

Credit cards

EC-Cards and debit cards are not accepted by Hertz Switzerland

Acceptable credit cards are: Airplus, American Express, Diners Club, Discover, Hertz Charge Card, Mastercard/Eurocard and Visa.

Valid American Express Centurion and American Express Platinum cards together with Hertz Platinum and Hertz Presidents Circle cards are acceptable (subject to adequate credit being available on the card) for all rentals including Hertz Prestige Collection (HPC) and Hertz Prestige Service without the need for any additional card.

Vouchers

Full Credit Voucher(FCV) and One Trip Travel Order (OTTO) are also accepted as a credit card for all vehicle groups, except all Hertz Prestige Collection (HPC) vehicles where an additional credit card approval of CHF 6,000.00 is required.

Restricted Credit Voucher (RCV) and Inclusive Tour Voucher (ITV) must be accompanied by an acceptable credit card.

One voucher is required per 62 days of rental, except for Affordable Prepaid Vouchers which cover the entire rental period.

Cash

Cash rentals are allowed for Swiss residents with a Swiss passport or permit "C" only on vehicle groups (A) Fiat 500 or similar, (B) Ford Fiesta or similar, (C) Ford Focus or similar, (J) Ford Focus SW or similar and selected cargo vans at all locations except Basel Airport, Geneva Airport and Zurich Airport.

One-way rentals are not allowed.

EC/Maestro Cards and debit cards are not accepted for cash-rentals and deposit.

A deposit of CHF 500.00 is required in addition to the estimated rental charges (for monthly rentals the deposit required is CHF 1,500.00 in addition to the estimated rental charges).

If you wish to extend your rental, you must return to the branch and pay an additional deposit.

No cash rental is possible if the vehicle is delivered. You will have to fill in a cash qualification form given to you at the counter and supply your passport or ID card as well as your private and professional phone number.

GRACE PERIOD
Extra day is charged after 29 minutes over 24 hour rental period.

NEVERLOST NAVIGATIONSYSTEM

NeverLost is available at selected locations for an additional amount of CHF 25.00 (including tax) per day or CHF 150.00 (including tax) per week or CHF 300.00  (including tax) per month.

*NeverLost is also available on vehicle groups equipped with a Built-In Navigation System.

Key features

NeverLost speaks the following languages: Afrikaans, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, Flemish, French, German, Greek, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Russian, Slovakian, Slovenian, Spanish, Swedish, and Turkish.

Full European Maps covering Western & Eastern Europe: seamless cross border capability and extensive mapping for 45 countries.

Please note

- Out of hours and delivery/collection are not allowed.

- Out of hours return is available - Leave NeverLost in the vehicle or drop box.

- One-way rentals within Switzerland are allowed without additional charges.

- International one-way rentals are possible to any country with an additional fee of CHF 162.00 (including tax).

- NeverLost is not covered by CDW, TP, TI, PI, Super Cover or any other coverage in the event of loss, damage or accident. The amount of CHF 280.80 (including tax) will be charged if the complete unit is lost or stolen.

- Hertz Gold Plus Rewards members must purchase the NeverLost at the counter. A separate contract must be signed for the NeverLost equipment.


Liabilities

You will be charged for the replacement of damaged or lost equipment as follows:

Display Unit

CHF 232.20

(including tax)

Carrying Case

CHF 24.85

(including tax)

Additional Traffic Receiver

CHF 24.85

(including tax)

Power Mount

CHF 6.80

(including tax)

Friction Mountain Bean Bag

CHF 19.45

(including tax)

Friction Mount Puck Arm

CHF 3.25

(including tax)

You are responsible for returning all equipment and obtaining a receipt from the rental location.

You must comply with traffic laws. The unit must be programmed while stationary or, if while moving, by a passenger.

Hertz strongly recommends that the portable unit be removed when the vehicle is left unattended.

 

HIGHWAY FEE

All vehicles travelling on Swiss highways and motorways are required by Swiss law to display a ‘Highway Sticker’ to confirm the payment of the toll.
All Swiss Hertz vehicles are automatically equipped with the Highway sticker.

For vehicles entering Switzerland, you can buy the Highway Sticker (vignette) at the Custom Offices, Post Offices or some gas stations for the amount of CHF 40.00.

 

LATE ARRIVAL POILICY

If you make a reservation specifying a pick-up location and you do not arrive at the specified pick-up location for the rental within an hour of the specified pick-up time, (or if the location closes before then, by the location's closing time), the reservation will expire.

However if you are arriving by airplane and have provided Hertz with flight details (including airline and flight number), the reservation will be held until one hour after the flight has landed and cleared. In the case of flight delay whereby the new arrival time is outside of the pick-up location opening hours, the location will remain open provided that the carrier has notified the delay and the new arrival time.

Please also refer to "Amendments, Cancellation, No Show - Lost Rental" in the Rental Qualifications & Requirements.

 

LOCATION SERVICE CHARGE

A Location Service Charge (LSC) is a mandatory charge that applies to all rentals with pick-up at an airport and at selected railway station and downtown locations.

Requirements for corporate account customers may vary. Please contact the appropriate department.


Making Reservations – Legal

VEHICLE RENTAL RATE QUOTES, RESERVATIONS AND PREPAYMENTS

Hertz and you

The term "Hertz" means The Hertz Corporation and its subsidiaries worldwide. The term "Hertz" does not include independent car rental businesses using the "Hertz" trademark under a license from Hertz. (We call those independent businesses "Hertz licensees".) The policies and procedures of Hertz licensees with respect to rate quotes, reservations and prepaid rental transactions (as those terms are used below) may differ from those of Hertz. As a consequence, if you obtain a rate quote from Hertz, make a reservation with Hertz or arrange with Hertz for a prepaid rental transaction and the quote, reservation or transaction involves a Hertz licensee, you may be advised that the rules appearing below do not apply in one or more respects. If you receive such advice, that advice will supersede what appears below.

The term "you" means an individual wishing to rent a vehicle, who has contacted Hertz to obtain a rate quote, make a reservation or enter into a prepaid rental transaction, all as those terms are discussed below.

RATE QUOTES

Vehicle rental rates vary considerably from place to place and from time to time, and they change very frequently. You may contact Hertz to inquire about rates for vehicle rentals through a variety of channels, including reservations telephone lines, websites and computerized reservations systems such as those utilized by travel agents. Unless it is provided in connection with certain types of reservations, a rate quote you receive is merely indicative of the rates then being offered and creates neither legal rights nor practical expectations of vehicle availability or the continued applicability of the quoted rate. Rate quotes made in connection with reservations are covered by the rules appearing below.

RESERVATIONS

When you wish to make a reservation for the rental of a vehicle, you may contact Hertz through a variety of channels. A "reservation" for a vehicle rental is a notation in Hertz’s records that you have expressed the desire and intention to rent a vehicle of a specified vehicle class from Hertz or a Hertz licensee at a specified time, date and location (the "pick-up" time, date and location), with the vehicle to be returned to Hertz or a Hertz licensee at a specified time, date and location (the "return" time, date and location), on the terms and conditions and subject to the rental qualifications and requirements that Hertz or the applicable Hertz licensee then imposes for such a rental. Pick-up and return times for reservations are always expressed in local time at the pick-up and return locations, respectively.

In general, Hertz accepts reservations only for a class of vehicles, and not for vehicles either of specific makes, model years or models or with particular characteristics not common to all vehicles in the class. The only exceptions to this rule occur when (i) you reserve a vehicle under the "Hertz Prestige Collection" program at a participating rental location or (ii) if you are a member of Hertz #1 Club and you reserve a vehicle under a program that is advertised as specifically allowing #1 Club members to reserve a particular make and model vehicle. In those two cases, and in no others, you may reserve a specific make and model of vehicle; however, the model year and other characteristics of the reserved vehicle are still subject to change, and any other limitations of which you are advised will apply.

When you seek to make a reservation, Hertz may decline to allow you to do so. If Hertz allows you to make a reservation, any legal obligations that arise – both for you and for Hertz or the applicable Hertz licensee – are discussed in detail below. The practical, non-legal significance of your making a reservation is also discussed in detail below.


Rental Qualifications and Requirements

The Hertz company or Hertz licensee operating a rental location at which you wish to rent may impose significant qualifications and requirements on people seeking to rent vehicles. Those include the possession of a valid driver’s license, the satisfaction of minimum age requirements and the making of arrangements with respect to payment of rental charges that Hertz or the licensee deems satisfactory. Other, significant qualifications and requirements may also apply. You must satisfy all rental qualifications and requirements at the time of pick-up; it is not sufficient for you to meet them at the time of reservation. For full details, call Hertz’s Reservations Centre or go to the website http://www.hertzvans.ch.


RATES QUOTED IN CONNECTION WITH RESERVATIONS

Quoted Base Rate

When you make a reservation for a rental transaction, you will generally receive a quote for the applicable base rental rate (also known as time-and-mileage/kilometer charges) that, unless you are advised to the contrary, is exclusive of certain charges that may be assessed in connection with the rental, including but not limited to taxes, governmental surcharges, other surcharges, common facilities charges, drop charges, delivery and collection charges, expense reimbursements and recoveries and charges for optional products or services (such as allowing additional or younger individuals to operate the vehicle, fuel or fuel service, loss or collision damage waiver, theft protection, supplemental insurance products, child seats, ski racks, satellite radios and navigational aids). If you do not change any aspect of the reservation and the rental takes place in accordance with the reservation, then Hertz or the applicable Hertz licensee will honor the base rate quoted. If, before the rental takes place, you change the reservation with respect to the vehicle class, pick-up time, date or location or return time, date or location, then Hertz or the applicable Hertz licensee reserves the right to change the base rate applicable to the rental, so long as the changed rate is disclosed to you at or before the time the rental commences.

Estimated Additional Charges

When you make a reservation, in addition to being quoted a base rental rate, you may receive a quote of additional charges (other than charges for optional products and services) that Hertz expects will be assessed in connection with the rental but that are not included in the base rental rate that has been quoted. A quote for those charges is only a good faith estimate based on tax rates and other governmentally imposed charges that Hertz, at the time of the quote, expects will apply at the time of the rental. If Hertz’s expectations with respect to tax rates or other governmentally imposed charges are not realized – for example, if tax rates are unexpectedly increased after the quote is given – then you will be liable for the taxes and other governmentally imposed charges that actually apply at the time of rental, even if they are higher than Hertz had expected at the time of reservation.

Estimated Total

When you make a reservation, in addition to being quoted a base rental rate and any estimate of the additional charges that are expected to be assessed in connection with the rental, you may receive a quote of the estimated, or approximate, total charge for the entire rental. Such a total will ordinarily be computed without regard to charges for optional products and services and charges that Hertz cannot, on the basis of the information available to it at the time, determine. Except in the case of prepaid rental transactions (which are discussed below), such a total will only be a good faith estimate based on tax rates and other governmentally imposed charges that Hertz, at the time of the quote, expects will apply at the time of the rental. If Hertz’s expectations with respect to tax rates or other governmentally imposed charges are not realized – for example, if tax rates are unexpectedly increased after the quote is given – then you will be liable for the taxes and other governmentally imposed charges that actually apply at the time of rental, even if they are higher than Hertz had expected at the time of reservation.

Assumptions made in Estimates

When it estimates additional and total charges in connection with a rate quote, Hertz must make assumptions. In particular, if the quoted base rental rate has a per-mile/kilometer component, then Hertz will compute its estimates based on assumptions regarding the distance that you will drive. Those assumptions may not reflect your driving plans, and as a result the actual costs of your rental may differ significantly from Hertz’s estimates.

Exception – Reservations for Distant Dates

When you make a reservation for a rental transaction, you may be advised that the quoted rental rates for the specified pick-up time, date and place are "subject to change", "only indicative" or words of similar meaning. This typically occurs when the specified pick-up date is a number of months later than the date on which the reservation is being made. Such a reservation is called a "distant-date reservation". In the case of a distant-date reservation, Hertz or the applicable Hertz licensee reserves the right to change all the charges applicable to the rental, so long as the charges that will actually apply are disclosed to you at or before the time the rental commences. If you are making distant-date reservations, you may re-contact Hertz nearer to the indicated pick-up date in order to obtain a rate quote that is not subject to the qualifications just described. The preceding four paragraphs apply only to reservations that are not distant-date reservations.

Types of Rental Transactions and Reservations; Definition of Reserving and Renting Companies

Hertz classifies rental transactions as "prepaid" and "non-prepaid". The characteristics of a "prepaid" rental transaction are described in detail below; one of the most important characteristics is that in such a transaction, you will pay some or all of the amount that will be due for the rental "up-front" (that is, shortly after you arrange for the rental). A "non-prepaid" rental transaction is any rental transaction that is not a prepaid rental transaction.

Hertz classifies reservations for rental transactions as "guaranteed", "confirmed" or "standby". The characteristics of "guaranteed" and "standby" reservations are described in detail below. A "confirmed" reservation is a reservation that Hertz makes without advising you that it is "guaranteed" or "standby". Hertz sometimes also takes "requests" for reservations; the characteristics of a "request" are also described below..

The term "Reserving Company", when used below with respect to any prepaid rental transaction or reservation, means (i) in the case of any transaction or reservation effected by a travel agent located in any of the countries or regions indicated below, by a telephone call placed from any of such countries or regions or by a web-based transaction in which the person making the reservation claims to be located in any of such countries or regions, the company indicated in the table below opposite the name of the country or region and (ii) in all other cases, Hertz Global Services Corporation, a Delaware (U.S.A.) corporation.

Country or Region

Reserving Company*

United States of America The Hertz Corporation (Delaware, U.S.A.)

Canada Hertz Canada Limited

Brazil Car Rental Systems Do Brasil Locacao

De Veiculos Ltda.

European Economic Area Hertz Europe Service Centre Limited

and Switzerland (Ireland)

Australia Hertz Australia Pty. Limited

New Zealand Hertz New Zealand Limited

_____

* Organized under the laws of the indicated country unless otherwise specified

The term "Renting Company", when used below with respect to any prepaid rental transaction or reservation, means the company (typically a Hertz company or a Hertz licensee) operating the rental location at which the vehicle has been reserved to be picked up.

Prepaid Rental Transactions

When you enter into a prepaid rental transaction, you simultaneously (i) make a confirmed reservation with Hertz to rent a vehicle of a specified vehicle class from Hertz or a Hertz licensee at a specified pick-up time, date and location, with the vehicle to be returned at a specified return time, date and location, and (ii) pay, typically by a debit, credit or charge card debit processed soon after the reservation is made, the total rental charge quoted at the time of reservation.

A prepaid rental transaction creates a two-party legal agreement between you and the applicable Reserving Company with the following terms:

A. If you arrive at the specified pick-up date and location, satisfy the then-applicable rental qualifications and requirements of the Renting Company and are willing to sign the document or documents constituting the rental agreement in the form presented by Renting Company, then the Reserving Company undertakes that the Renting Company will, within one hour of the later to occur of the specified pick-up time and your arrival at the rental counter, rent a vehicle of the specified class to you on the terms set forth in the rental agreement. The rental agreement will establish the legal obligations of you and the Renting Company with respect to the rental of the vehicle, and the legal obligations of the Reserving Company with respect to the rental of the vehicle will be solely those set forth in this paragraph and paragraphs B through L below.

B. If you rent a vehicle of the specified vehicle class from the Renting Company, abide by the terms of the rental agreement (including the obligation to return the vehicle at the specified return location at or before the specified return date and time, in the condition required by the rental agreement), purchase no optional products or services other than those expressly to be provided under the terms of the prepaid rental transaction and incur no additional charges (including charges for driving more than any mileage/kilometer limit that was disclosed at the time you agreed to enter into the transaction), then the Reserving Company undertakes that it will cause the Renting Company to accept the amount you previously paid to the Reserving Company as payment in full for the rental, even if the taxes and other governmentally imposed charges applicable to the rental are different from those expected at the time of reservation.

C. If you purchase any optional products or services that are not expressly to be provided under the terms of the prepaid rental transaction or incur any other additional charges (such as additional time charges if the vehicle is not returned on time, additional mileage/kilometer charges if the vehicle is driven more than a mileage/kilometer limit disclosed at the time you agreed to enter into the transaction, a service charge for failing to return the vehicle to the agreed return location or with the agreed amount of fuel in the tank, charges for loss or damage to the vehicle and charges for fines assessed against the vehicle’s owner resulting from the use of the car by you or another person with your permission), then you will be solely responsible to the Renting Company for the charges for such optional products or services and for such other additional charges.

D. If you do not abide by the terms of the rental agreement or if your rented vehicle is lost, stolen or damaged, then the Renting Company will compute the total amount due to it under the terms of the rental agreement and the Reserving Company undertakes that it will cause the Renting Company, to the extent permitted by law, to apply the amount you previously paid to the Reserving Company toward the total amount due, with you being solely responsible to the Renting Company for the balance.

E. If you do not arrive at the specified pick-up location for the prepaid rental transaction at the scheduled pick-up time, then the reservation for the transaction will be held only until 11:59 p.m. (local time) on the specified pick-up date, unless the pick-up location closes before 11:59 p.m., in which case the reservation will be held until the closing time of the location.

Off Airport - Reservation Holds

Off Airport locations will hold your reservation for two (2) hours from the reserved pick up time, unless the customer calls their Reservation Left to change the time of arrival. Two (2) hours after the time of pick up, the reserved vehicle will be made available for rental to another customer. Should the customer arrive after the two (2) hour period, Hertz will attempt to provide a vehicle, but cannot guarantee availability.

F. You may receive a complete refund from the Reserving Company of the amount you previously paid to the Reserving Company in connection with a prepaid rental transaction, without any deduction for liquidated damages, if you notify Hertz, either through a Hertz website, by a call to one of Hertz’s Reservations Left numbers or by a letter to one of the addresses appearing below, that you wish to cancel the transaction and Hertz actually receives that notice at any time during the following period (the "Free Cancellation Period"): (i) if the specified pick-up location for the transaction is in Europe, the Middle East or Africa, the period commencing at the time the reservation is made and ending at the end (local time) of the calendar day following the dayin which the reservation is made (or the specified pick-up date for the rental, if earlier) and (ii) if the specified pick-up location is anywhere else, the period commencing at the time the reservation is made and ending at the specified pick-up time and date.

G. With respect to any prepaid rental transaction where the specified pick-up location is in Europe, the Middle East or Africa, the following shall apply: If you notify Hertz, either through a Hertz website, by a call to one of Hertz’s Reservations Left numbers or by a letter to one of the addresses appearing below, that you wish to cancel the transaction and Hertz actually receives that notice at any time after the end of the Free Cancellation Period and before the beginning (local time) of the specified pick-up date, then the Reserving Company will promptly, at your election, either refund the amount you previously paid to the Reserving Company, less liquidated damages in the amount described in the next sentence, or cause the payment, less liquidated damages in the amount described in the next sentence, to be applied toward another rental transaction involving you and Hertz or a Hertz licensee. The amount that will be payable in accordance with the preceding sentence as liquidated damages will be the amount that you were told, at the time you made the reservation, would be retained as a "Cancellation Charge" (or words of comparable meaning) if you cancelled the reservation after the end of the Free Cancellation Period. This amount, when payable, is intended to be an estimate of the amount needed to compensate the Reserving Company and the Renting Company for the administrative costs they incurred in connection with the making of the reservation (including, without limitation, charges paid to charge, credit and debit card issuers and processors).

H. If you do not arrive at the specified pick-up location for the prepaid rental transaction by 11:59 p.m. (local time) on the pick-up date indicated in the reservation, or by the closing time of the location on that date, if earlier, then the reservation for the transaction will expire, and promptly upon your request, the Reserving Company will, at your election, either refund the amount you previously paid to the Reserving Company, less liquidated damages in the amount described in the next sentence, or apply the payment, less liquidated damages in the amount described in the next sentence, toward another rental transaction involving you and Hertz or a Hertz licensee. The amount that will be payable in accordance with the preceding sentence as liquidated damages will be the amount that you were told, at the time you made the reservation, would be retained by the Reserving Company as a "No-Show Fee" (or words of comparable meaning) if you did not enter into the rental transaction specified in the reservation. This amount, when payable, is intended to be an estimate of the amount needed to compensate the Reserving Company and the Renting Company for the administrative costs they incurred in connection with the making of the reservation (including, without limitation, charges paid to charge, credit and debit card issuers and processors) and for the Renting Company’s inability to rent the vehicle while it was reserved for your use.

I. As described below under "Conditions outside the Control of Hertz (Force Majeur)", if, as the result of events or conditions outside the control of the Reserving Company or the Renting Company, it is impracticable for the Reserving Company or the Renting Company to perform its obligations under paragraph A above, then either the Reserving Company or the Renting Company may cancel the prepaid rental transaction, in which case the Reserving Company will refund to you, without any deduction, the prepaid rental charge that it collected. Also, as described below under "General Conditions outside the Control of the Customer", if, as the result of general events or conditions outside your control, it is impracticable for you to perform your obligations under paragraph A above, then you will be excused from such obligations and the Reserving Company will, upon receipt of notification from you of the existence of such general conditions or events, refund to you, without deduction, the prepaid rental charge that it collected from you.

J. Neither the Reserving Company nor the Renting Company is responsible for consequential damages should either the Reserving Company or the Renting Company fail to meet its obligations in connection with a prepaid rental transaction. Similarly, you are not responsible for consequential damages should you fail to meet your obligations in connection with the transaction.

K. The Renting Company will be a third party beneficiary of the prepaid rental transaction. Nonetheless, you are not intended to, and the Reserving Company undertakes that you will not, have any obligation to the Renting Company to pay damages (liquidated or otherwise) to the Renting Company in the circumstances contemplated by paragraphs F, G, H and I above. The Renting Company’s only rights in such circumstances will be those established under separate arrangements between the Renting Company and the Reserving Company, the terms of which are not your responsibility.

L. The legal rights and obligations created by a prepaid rental transaction will be governed by the laws of the jurisdiction in which the pick-up location is situated, unless applicable law mandates that a different body of law govern (in which case the mandated body of law will govern).

It is important to note that the obligations just described arise only when a prepaid rental transaction is entered into directly with Hertz. If you enter into an arrangement with a third party, such as a tour operator or the operator of a website offering prepaid vehicle rentals, then you will have whatever legal rights and obligations against that third party the arrangement creates, but you will not have any rights against Hertz or any Hertz licensee, and Hertz and its licensees will not have any obligations to you, unless and until you actually sign a document or documents constituting a rental agreement in the form presented by Hertz or the Hertz licensee.

 

This means that if, after you have entered into a prepaid rental arrangement with a third party, you do not actually enter into a rental agreement with a Renting Company for any reason – including failure of the third party to make an advance payment to the Renting Company that it would require in connection with the rental, the lack of availability of vehicles of the specified class, your failure to arrive at the rental location at the specified pick-up time and date, your inability to satisfy then-applicable rental qualifications and requirements or your unwillingness to sign the document or documents constituting the rental agreement in the form presented – then your sole legal recourse will be against the third party and not against the Renting Company (or any Hertz company). Put simply, people making prepaid arrangements for car rental through third parties do so entirely at their own risk and without any promises from Hertz or its licensees.

Guaranteed Reservations

Hertz sometimes accepts "guaranteed reservations" for non-prepaid rental transactions. Guaranteed reservations generally involve vehicles Hertz classifies as "Special Equipment" (such as premium and luxury cars, sports utility vehicles and mini-vans). A guaranteed reservation is not the same as a prepaid rental, because you are not required to prepay all or a substantial portion of the overall cost of the rental when you make a guaranteed reservation.

When you make a guaranteed reservation, you will be told of a fee (a "No-show Fee") for which you will, under certain circumstances, be liable and will be required to provide Hertz with details of the debit, credit or charge card to be charged if the No-show Fee is incurred.

A guaranteed reservation creates a two-party legal agreement on the part of you and the applicable Reserving Company (as defined below) with the following terms:

1. The Reserving Company undertakes that it will cause the Renting Company (as defined below) to enter into the rental transaction specified in the reservation on the specified pick-up date, within one hour of the later to occur of the specified pick-up time and your arrival at the rental counter, so long as at that time, you (i) meet the Renting Company’s then-applicable rental qualifications and requirements and (ii) are willing to sign the document or documents creating the rental agreement in the form presented by the Renting Company.

2. If you fail to enter into the rental transaction by 11:59 p.m. (local time) on the pick-up date specified in the reservation (or, if the specified pick-up location closes before 11:59 p.m., the location’s closing time), then you will be obligated to pay to the Renting Company the No-show Fee, and in such event the Renting Company is authorized to charge the No-show Fee to the debit, credit or charge card account you specified when you made the reservation. The Reserving Company will not have any right to any payment in connection with your failure to enter into the rental transaction.

3. The Reserving Company undertakes that it will cause the Renting Company not to charge you a No-show Fee if you notify Hertz, through a Hertz website, by a call to one of Hertz’s Reservations Left numbers or by a letter to one of the addresses appearing below, that you wish to cancel the reservation and Hertz receives the notice (i) if the specified pick-up location for the transaction is in Europe, the Middle East or Africa, at any time before the end of the calendar day following the day the reservation is made (or the specified pick-up date for the rental, if earlier) and (ii) if the specified pick-up location for the transaction is anywhere else, at least 24 hours before the specified pick-up time and date.

4. As described below under "Conditions outside the Control of Hertz (Force Majeur)", if, as the result of events or conditions outside the control of the Reserving Company or the Renting Company, it is impracticable for the Reserving Company or the Renting Company to perform its obligations under paragraph 1 above, then the reservation will expire and you will not be charged a No-show Fee. Also, as described below under "General Conditions outside the Control of the Customer", if, as the result of general events or conditions outside your control, it is impracticable for you to perform your obligations under paragraph 1 above, the reservation will expire and you will not be charged a No-Show Fee (or if the No-Show Fee has been charged before you give notice to Hertz of the existence of such general events or conditions, the Reserving Company undertakes that it will cause the No-Show Fee to be promptly refunded to you by the Renting Company).

5. Neither the Reserving Company nor the Renting Company is responsible for consequential damages should the Reserving Company or the Renting Company fail to meet its obligations under the guaranteed reservation. Similarly, you are not responsible for consequential damages should you fail to meet your obligations under the guaranteed reservation.

6. The Renting Company will be a third party beneficiary of the guaranteed reservation.

7. The legal rights and obligations created by the guaranteed reservation will be governed by the laws of the jurisdiction where the pick-up location is situated, unless applicable law mandates that a different body of law apply (in which case, the mandated body of law will apply).

Standby Reservations

Hertz sometimes takes "standby reservations" for non-prepaid rental transactions. Standby reservations generally involve vehicles of a class that Hertz classifies as "Special Equipment". A standby reservation is subordinate to all confirmed reservations for the same date and location. This means that if you have a standby reservation for a vehicle of a particular vehicle class, you will not be given the opportunity to rent a vehicle at the indicated pick-up time, date and location unless on that date and at that location, the Renting Company expects that it will have sufficient vehicles available to permit it to enter into all rental transactions for vehicles of all vehicle classes that are the subject of confirmed reservations.

Confirmed and Standby Reservations not Legally Binding

Hertz does not charge for confirmed and standby reservations for non-prepaid rental transactions, and those types of reservations do not commit you to make the associated rental. Because of that, confirmed and standby reservations for non-prepaid rental transactions are not intended to give you any contractual or other legal right to compel Hertz or any Hertz licensee to enter into a rental transaction, nor is your making of such a reservation intended to give Hertz or any Hertz licensee the legal right either to compel you to enter into a rental transaction or to assess you with any type of penalty or charge in the event that such a transaction does not occur.

Important Exceptions

1. The law in some places imposes a penalty on a rental company for its failure, in certain circumstances, to offer to rent a vehicle in accordance with a confirmed reservation. Where that is the case, Hertz or the relevant Hertz licensee will do as the law requires.

2. Reservations not made in good faith, including but not limited to multiple reservations for a single rental transaction, reservations made for a rental to a person known not to meet the relevant rental qualifications and requirements, reservations made without the intention of actually entering into the associated rental transactions, reservations involving fraud or deceptive conduct and reservations effected through unauthorized use of Hertz’s systems and facilities, are prohibited, and people making them will be liable to Hertz and its licensees for any consequent loss and expense, to the fullest extent permitted by law.

Practical Consequences of Making a Confirmed or Standby Reservation

Although they are generally not legally obligated to do so, Renting Companies endeavor to fulfill confirmed and standby reservations for non-prepaid rentals of vehicles, subject to (i) vehicle availability, (ii) satisfaction by renters of the relevant Renting Company’s then-applicable rental qualifications and requirements, (iii) willingness of renters to sign the document or documents comprising the rental agreement in the form presented by the Renting Company and (iv) in the case of standby reservations, the Renting Company’s ability to meet all confirmed reservations (as discussed above under "Standby Reservations"). Although once again they are generally not legally obligated to do so, Renting Companies endeavor to fulfill both confirmed and standby reservations for non-prepaid rentals of vehicles before offering the same vehicles for rental for the same periods to individuals who have not made reservations (sometimes called "walk-ups").

Expiration of Reservations

If you make a reservation for a non-prepaid rental specifying a pick-up location in the United States of America or anywhere else in the world outside Europe, the Middle East and Africa and you fail to arrive at the pick-up location by 11:59 p.m. (local time) on the specified pick-up date (or, if the location closes before 11:59 p.m., by the location’s closing time), the reservation will expire. If you make a reservation for a non-prepaid rental specifying a pick-up location in Europe, the Middle East or Africa and fail to arrive at the pick-up location within two hours of the specified pick-up time (or, if the location closes before then, by the location’s closing time), the reservation will expire; however, (i) if you are arriving by airplane and have provided Hertz with flight details (including airline and flight number), the reservation will be held until the flight arrives or the pick-up location closes, whichever occurs first and (ii) if you have made a guaranteed reservation, it will be held until 11:59 p.m. (local time) on the specified pick-up date (or, if the pick-up location closes before 11:59 p.m., the location’s closing time).

Off Airport - Reservation Holds

Off Airport locations will hold your reservation for two (2) hours from the reserved pick up time, unless the customer calls their Reservation Left to change the time of arrival. Two (2) hours after the time of pick up, the reserved vehicle will be made available for rental to another customer. Should the customer arrive after the two (2) hour period, Hertz will attempt to provide a vehicle, but cannot guarantee availability.

Requests

Sometimes when you seek to make a reservation, Hertz will advise that a reservation cannot be confirmed at that time but that a further internal query will be made to determine if it can be. When that occurs, a reservation is said to be "on request". In such a circumstance, you may be told to contact Hertz at a later date to determine the status of the request, or Hertz may undertake to contact you to advise of the status of the request. Unless and until Hertz subsequently advises you that a confirmed or standby reservation may now be made, all information Hertz provides with respect to the requested reservation, including any associated rate quote, is merely indicative of current conditions and should not create any expectations regarding either the likelihood that a confirmed or standby reservation will eventually be available or the rate or other terms that would apply if such a reservation were eventually determined to be available.

Conditions outside the Control of Hertz (Force Majeure)

If it is impracticable for the Reserving Company or the Renting Company to perform any of its obligations set forth in paragraph A under the heading "Prepaid Rental Transactions" or in paragraph 1 under the heading "Guaranteed Reservations" at the specified pick-up time, date and location as the result of events or conditions beyond the Reserving Company’s or the Renting Company’s control, including, without limitation, any governmental act, flood, fire or other natural catastrophe, unusually severe weather (including wind, snow and ice storms), epidemic, Act of God, war, terrorist act, riot, insurrection, civil strife, national emergency, strike or other labor dispute, utility failure, failure or disruption of data processing or transmission or failure or disruption of access or supply, then (i) in the case of a guaranteed reservation, the reservation will expire, a No-show Fee will not be charged and the Reserving Company and the Renting Company will have no further obligations with respect to the reservation and (ii) in the case of a prepaid rental transaction, the transaction will be cancelled, the Reserving Company will promptly refund to you, without any deduction for liquidated damages, the prepaid rental charge that had been collected from you in respect of the transaction and the Reserving Company and the Renting Company will have no further obligations with respect to the transaction.

General Conditions outside the Control of the Customer

If it is impracticable for you to perform any of your obligations set forth in paragraph A under the heading "Prepaid Rental Transactions" or in paragraph 1 under the heading "Guaranteed Reservations" at the specified pick-up time, date and location as the result of general events or conditions beyond your control, including, without limitation, any governmental act, flood, fire or other natural catastrophe, unusually severe weather (including wind, snow and ice storms), epidemic, Act of God, war, terrorist act, riot, insurrection, civil strife, national emergency, strike or other labor dispute, utility failure, failure or disruption of data processing or transmission or failure or disruption of access or supply, then (i) in the case of a guaranteed reservation, the reservation will expire, a No-show Fee either will not be charged or will, if it was charged before you gave notice to Hertz of the existence of such event or condition, be promptly refunded to you by the Renting Company and you will have no further obligations with respect to the reservation and (ii) in the case of a prepaid rental transaction, the transaction will be cancelled, the Reserving Company will promptly refund to you, without any deduction for liquidated damages, the prepaid rental charge that had been collected from you in respect of the transaction and you will have no further obligations with respect to the transaction. You should note, however, that events and conditions that are beyond your control but that are not general in nature, including, without limitation, the condition of your health and the health of those traveling with you, will not excuse your performance of your obligations under a prepaid rental transaction or a guaranteed reservation; you should consider travel insurance or similar arrangements to protect you against unforeseen events and conditions that are specific to you and those traveling with you.

Addresses for Correspondence

The notices to Hertz described above may be given through Hertz websites or by telephone calls to Hertz’s reservations centres. They may also be made by letter addressed to any of the following addresses:

1) Reservations Department, The Hertz Corporation, P.O. Box 25301, Oklahoma City, OK 73125, U.S.A.;

2) Reservations Department, Hertz Europe Service Centre, Swords Business Park, Swords, Co. Dublin, Republic of Ireland;

3) Reservations Department, Hertz Australia Pty Limited, Level 6, 10 Dorcas Street, South Melbourne VIC 3205, Australia; or

4) Reservations Department, Hertz New Zealand Ltd., Private Bag 4716, Christchurch, New Zealand 8020

Please note that since notices are not effective until they are actually received by Hertz, time should be allowed for letters that are posted.

Effective Date: August 1, 2005

 

NO SMOKING POLICY

Smoking is prohibited in all Hertz vehicles.

An amount of CHF 150.00 (including tax) will apply when smoking has occurred during the rental.

 

ONE-WAY RETNALS

A one way rental is a rental which starts at one location and terminates at another. One-way rentals are not allowed.


For any driving restrictions within or outside Switzerland please refer to “Driving Restrictions - Driving Abroad”.

For any further information please contact your Reservation Centre.

 

OUT OF HOURS INFORMATION

Out of hours pick-up

Out of hours pick-up is available for all vehicle groups. However, this option cannot be booked via the Internet. Please contact your Reservation Centre as specific information is required, namely:

- Credit card / form of payment details (HCC, OTTO, MCO or voucher)

- Your mobile number

An additional fee with the following amount will apply:

 

Monday -

Saturday

Sunday

Out of hours

fee

CHF 54.00

(including tax)

CHF 81.00

(including tax)

Out of hours return

Out of hours return is available for all vehicle groups without any additional fee. Please park the vehicle in the Hertz car park and leave the keys in the keybox.

Please note that you will be liable for any damage until a Hertz employee takes possession of the Hertz vehicle, documents and the keys when the location opens.

 

PASSPORT INFORMATION

Domestic renters and EU nationals will need to present a valid national identity card or a passport at the rental counter as photographic identification.

Non-EU nationals will need to present a valid passport in Roman alphabet at the rental counter as proof of identity.

Please also refer to "Driver's Licence", "Forms of Payment", "Age Restrictions and Exceptions" and "Driving Restrictions-Driving Abroad".

 

PERSONAL INSURANCE (PI)

This option covers the authorised drivers, passengers and personal effects.

Please see below for a brief summary of cover:

Section A - Personal Accident:

 

DRIVER

ALL PASSENGERS

Death

CHF 130.000,00

CHF 65.000,00

Permanent total disablement

CHF 240.000,00

CHF 120.000,00

Loss of sight of one or both eyes

CHF 100.000,00

CHF 50.000,00

Loss of one or more limbs

CHF 100.000,00

CHF 50.000,00

Please note that no excess applies to Section A.

Section B - Medical and Emergency Expenses:

 

LIMIT PER PERSON

Ambulance Expenses

CHF 400.00

Medical Expenses

CHF 5.000,00

Please note that an excess of CHF 80.00 per insured person will apply for Medical Expenses.

Section C - Additional Hospital Benefit:

COVERAGE

LIMIT PER PERSON

CHF 80.00 for each full 24 hours that an insured person is an in-patient in a hospital.

CHF 1.500,00

Please note that no excess applies to Section C.

Section D - Personal Effects:

 

LIMIT PER RENTED VEHICLE

Personal Effects Limit

CHF 10.000,00

Theft

CHF 5.000,00

Valuables

CHF 10.000,00

Single item, pair or set of equipment

CHF 5.000,00

Please note that an excess of CHF 120.00 per insured person will apply for every claim in respect of Section D.

As with any insurance policy, there are exclusions which affect the cover provided.

Full details of the cover and conditions are contained in a leaflet that is available from each rental location.

 

REFUELLING OPTIONS

Hertz rates do not include fuel.


All Hertz vehicles are rented with a full tank and must be returned with a full tank or a local refuelling charge will apply in addition to the cost of the fuel.

 

Fuel Purchase Option (FPO).
For convenience, you may purchase a tank of fuel from Hertz at the time of rental at a price that is competitive with local fuel stations; this method eliminates the need for you to refill the tank before returning.
Please be aware that we are unable to give a refund for unused fuel.

Please check availability at time of rental.

 

SAFETY SEATS (INFANT SET, CHILD SEAT, BOOSTER)

Child seats are mandatory in Switzerland for children up to 12 years.

Hertz offers safety seats for children up to 12 years old from selected locations without advance notice and for all vehicle groups except commercial van/truck groups.

 

SERVICES FOR DISABLED CUSTOMER

Hertz does not offer vehicles fitted with hand controls in Switzerland.

This is due to the Swiss transportation law "Schweizerisches Strassenverkehrsgesetz" article 34/4 of which states that hand controls can only be fitted for a named individual; therefore each vehicle must be adapted and approved for each individual. Therefore, it is not possible for Hertz to offer this service due the intricacies involved.

SUPERCOVER (Excess Waiver)

If you opted for, or if your rate includes Collision Damage Waiver (CDW) and Theft Protection (TP), you may also wish to purchase an additional protection, "SuperCover", to further reduce or waive* your already limited liability in case of damage to, or theft of the Hertz vehicle, its parts and accessories, including those losses resulting from collision, vandalism, theft or attempted theft, provided the vehicle is used in accordance with the terms and conditions of the rental agreement.

* For cars the non-waivable excess will be waived completely with the purchase of Super Cover. For commercial van/trucks the non-waivable excess will be reduced to CHF 200.00 with the purchase of Super Cover.

SuperCover is not available for customers on business contract rate rentals unless there is a CDP code present that indicates that this option is applicable.

Super Cover does not cover broken/lost keys, contamination of fuel or  Hertz NeverLost navigation units.

When Super Cover is accepted, Glass and Tyre Insurance is included.

SuperCover is offered in most locations but can only be purchased at time of pick-up for an additional amount of:

Vehicle group

Daily

Weekly

Monthly / Maximum

(O4) Ford Transit 330S or similar

 (Q4) DFSK or similar

 

CHF 29.00 (including tax)

CHF 203.00 (including tax)

406.00 (including tax)

(C4) Fiat Ducato 15 JTD Large or similar

 (W4) Mercedes-Benz Vito 4x4 Automatic or similar

(X4) Citroen Jumper 4x4 or similar

CHF 34.00 (including tax)

CHF 238.00 (including tax)

CHF 476.00 (including tax)

(H4) Iveco Daily or similar

 

CHF 36.00 (including tax)

CHF 252.00 (including tax)

CHF 504.00 (including tax)

Please contact your Reservation Centre for availability.

 

TAXES

All rentals are subject to a Government tax (VAT) at a rate of 7.7%.

 

THEFT PROTECTION (TP)

Theft Protection is an optional* service which, if accepted, reduces your financial liability for loss of, or damage to the Hertz vehicle due to theft, attempted theft or vandalism, including its parts and accessories, provided the vehicle is used in accordance with the terms and conditions of the rental agreement.

* TP may be mandatory and included in some contract or preferential rates.

If TP is declined, you will be responsible for the amount of the deductible as per table below.

Regardless of Theft Protection being accepted or included, all rentals are subject to a non-waivable excess for which you are responsible in case of damage to, or loss of the Hertz vehicle during the rental as per table below.

Vehicle group

Deductible

TP - Non Waivable Excess

(C4) Fiat Ducato 15 JTD Large or similar

CHF 30.000,00

CHF 2.500,00

(H4) Iveco Daily or similar

CHF 50.000,00

CHF 2.500,00

(O4) Ford Transit 330S or similar

CHF 28.000,00

CHF 2.500,00

(Q4) DFSK or similar

CHF 28.000,00

CHF 2.500,00

(W4) Mercedes-Benz Vito 4x4 Automatic or similar

CHF 40.000,00

CHF 2.500,00

(X4) Citroen Jumper 4x4 or similar

CHF 35.000,00

CHF 2.500,00

You can further eliminate your excess liability - Please refer to "SuperCover (Excess Waiver)".

If you choose to rely on your credit card for cover, we strongly recommend that you fully understand the terms and conditions of any cover provided by your credit card company before you decline any of our optional services.


THIRD PARTY LIABILITY
Basic insurance includes unlimited coverage on bodily injury to persons other than the driver and on property damage to anything other than the Hertz vehicle and fire protection.


TRAFFIC FINES

An administration fee of CHF 48.60 (including tax) per parking or traffic fine will apply.


VECHILE LICENSE FEE / ROAD TAX

Vehicle Licensing Fee (VLF)/Road Tax is a mandatory charge that applies to all rentals. This fee is included in the amount quoted in the rate.

Please also check "Highway Fee" in Rental Qualifications & Requirements for information regarding the mandatory highway fee for motorways.

Requirements for corporate account customers may vary. Please contact the appropriate department.

WINTERIZATION FEE
A mandatory winterized fee will apply to all rentals from 15 November until 31 March to cover winter equipment of the vehicles. This fee is indicated in the amount quoted on the rate screen and includes snow tyres, snow chains and ice scrapers.

Please note that snow chains are not available on 4x4 vehicles.

RESERVATION TERMS AND CONDITIONS

CHECKLIST - WHAT YOU NEED TO BRING

  • When you collect your vehicle you will need the credit card you used to make your booking (if you used a debit card, you will need that card plus a valid credit card in your name) and a full and original current driving licence for each driver. (see 'DESTINATION SPECIFIC TERMS ' below)
  • Also, the name and details of the renter must be the same as the person that made the reservation.

PAYMENT, PRICING & CHARGES

  • Most locations accept the majority of debit cards. If you have questions about the acceptability of your form of payment at the destination and for other relevant destination conditions and information, please refer to the 'DESTINATION SPECIFIC TERMS' below.
  • Although we try to ensure that all prices quoted on our websites are accurate, errors may sometimes occur. We will inform you as soon as possible if we discover an error in the price of your reservation and give you the opportunity to confirm your booking at the correct price or cancel. Our usual cancellation charges will not apply if you choose to cancel. If you cancel and you have already paid for your rental, you will receive a full refund. If we are unable to contact you we will treat your reservation as cancelled.
  • An additional daily charge may apply for renters under 25 (see 'DESTINATION SPECIFIC TERMS' below)
  • Estimated amount to be paid at the counter is based on available information at the time of reservation for renters age 25 and older. This does not include any additional items you may choose at the location, such as refuelling, LDW, etc.
  • Where the booking is a prepaid booking and additional extras have been selected, the total charge is estimated based on local currency conversion where applicable, at time of booking, and is subject to change at time of pick-up.
  • At the time of pick-up you will need to present a current and original driver’s licence and
  • The credit or debit card that was used for payment online. This MUST be presented by the person in whose name the vehicle was booked.
  • A credit card is required for all rentals, including those booked with a debit card online.
  • We reserve credit on your credit card at pick up to cover the estimated charges arising from your rental, including a full tank of fuel. The reserved amount will be released on final calculation and payment of your rental charges on return.

CHANGES TO YOUR RESERVATION

  • You can amend your reservation free of charge online through the View/Modify/Cancel button on our website or you can Contact Us on our web site, although we reserve the right to charge an administration fee.
  • If you make a change we will recalculate your rental charges based on current prices, which may be more or less than the price originally booked. Please note that you must use the same credit card you used to make the original booking or you will need to cancel (see 'CANCELLATIONS' below) and make a new reservation.
  • We are unable to accept changes to the renter or the pick-up location. If you want to change these, you will need to cancel (see 'CANCELLATIONS' below) and make a new reservation.
  • You can add a CDP code to a reservation, although if it is linked to a negotiated discount or rate that does not match our retail prepaid rates the change will not be possible and you will see the message 'No prepaid available'. You may then cancel your original reservation (see 'CANCELLATIONS' below) and make a new reservation adding the CDP number.
  • We regret that you are not able to add your #1Club or Gold number to an existing reservation online.

CHANGES AT TIME OF PICK UP

  • If you wish to rent a larger car or rent for a longer period, you can make these changes on pick up, subject to availability, on payment of additional charges, which will be quoted in the currency of the renting country.
  • Please note that prepaid vouchers can only be used for rentals on the actual date quoted on the reservation. If you wish to change the pick-up date you must cancel (see 'CANCELLATIONS' below) and re-book.

CANCELLATIONS

  • You can cancel your reservation online through the View/Modify/Cancel button or through Contact Us on our web site.
  • If you made a pre-paid reservation and cancel within 7 days of the original booking time we will refund your reservation in full. An administration charge of CHF 65.00 (or local equivalent - see 'PRE-PAID ONLINE CANCELLATION AND NO SHOW CHARGES' below) will apply if the cancellation is made after this time and will be taken from the credit card you used to make your booking.

NO SHOWS/ LOST RENTALS

  • If you pre-paid, fail to cancel your reservation and do not collect the vehicle on the pick up date, we reserve the right to make a No Show / Lost Rental Charge of CHF 140.00 (or local equivalent - see below) which recovers our administration costs and compensates the Hertz company providing your rental for their inability to rent the vehicle when it was reserved for your use.
  • In this case we will refund your prepayment, less the No Show/Lost Rental Charge, if you write to us within 90 days of the pick up date at Hertz Prepaid Accounting Department, Hertz Europe Service Centre, Swords Business Park, Swords, Co. Dublin, Ireland requesting repayment and enclosing a copy of your Reservation Confirmation.
  • If you pay at location, fail to cancel your reservation and do not collect the vehicle on the pick up date, we reserve the right to make a No Show / Lost Rental Charge of CHF 65.00,  (or the equivalent in the destination currency, exclusive of VAT) which recovers our administration costs. This will be taken from the credit card you used to make your booking.

EARLY RETURN / LATE RETURN CHARGE

  • If you pay at location, we reserve the right to make an Early Return Charge of  CHF 10.00,  depending on your destination country, to compensate us in part for our inability to rent your vehicle during the time reserved for your use. Currently applicable only to rentals with a destination in Europe.
  • If you prepaid or you pay at location, we reserve the right to make a Late Return Charge of  CHF 14,  depending on your destination country, to compensate us in part for the costs we incur in finding an alternative vehicle to satisfy our next booking for your vehicle and for our administration costs in contacting you to return the vehicle. Currently applicable only to rentals with a destination in Europe.

·         Please note that we are unable to give a refund if you return the vehicle early

NATURE OF THIS AGREEMENT

  • These reservation terms cover your booking with us (Herold rent-a-car LLC, Hertz International Franchisee, Schlieren, Switzerland ) and are governed by Swiss law. Your rental terms will be given to you by the Hertz company that provides your rental vehicle and will be governed by local law. If you are a Gold customer, your Gold terms will apply to your rental.
  • Acceptance of your reservation and completion of this contract for provision of a rental vehicle will occur when the vehicle is made available for your use on the agreed pick up date by the Hertz company providing your rental.


DESTINATION SPECIFIC TERMS

  • At the time of rental, credit or charge cards must have available credit, and acceptable debit/check cards must have available funds, sufficient to pay the estimated amount of the rental charges plus an amount determined by Hertz to cover any incidental charges.
  • Please note: Prepaid Credit Cards and Debit Cards (e.g. Visa Electron etc.) are not accepted at our Hertz Switzerland locations.