Frequently asked questions


In general

Is there a minimum or maximum useful life for a Hertz Van vehicle?

The minimum period of use is half a day. The maximum period of use is usually 30 days. If you need a vehicle for longer than 30 days, please contact our Sales Team directly. We will be happy to provide you with an offer. 

Can I return my van to another location?

Yes, this is possible. Please contact us for more information by phone on 0848 443 789.

Is it possible to return the commercial vehicle abroad?

Yes, please contact your ward for all details. Telephone contact: 0848 443 789

Who can I contact if I have problems with the vehicle?

If you have a general question about your hired vehicle or rental agreement, please contact us on 0848 443 789.

Is it possible to return the Hertz vehicle outside opening hours?

Yes, this is not a problem. If you return the vehicle outside opening hours, park it on the premises of the Hertz station in one of the free parking spaces and place the key in the key box. Please note that outside opening hours your rental does not end when you leave the vehicle keys in the key safe. Further details can be found in your rental terms and conditions.

Am I entitled to drive a Hertz Vans commercial vehicle with a category B driving licence?

Yes, the vehicles are all approved for category B. The only requirement is that you have held the driving licence for at least one year.

Tariffs & Fees

I caught a fine, what happens now?

The bus will be returned to Hertz. Hertz will identify the person responsible and notify the police or the appropriate department. You will then receive the fine directly from the police. Hertz will charge you an additional processing fee of CHF 63.78 (incl. VAT) for this additional expense.

What is included in the Hertz Van rates?

Our published rates include the following items: Service, third party insurance, comprehensive insurance (excess remains), theft insurance (excess remains), motor vehicle tax, Swiss motorway vignette, winter tyres (November - March), up to 150 free kilometres (per day) and VAT.

(Exceptions may apply for special corporate rates).

How are the actual rental costs calculated?

The rental costs consist of the rate depending on the vehicle category plus the kilometres driven. 

I have a discount code - when can I use it?

Please enter your discount code immediately when making your reservation. It is not possible to add a discount code after the rental has started.

In which currency are the tariffs indicated?

All prices are always in Swiss francs and include VAT. 


Is there a reduction in liability?

Yes, the liability reduction is already included in all tariffs (a deductible remains).

How high is the deductible?

The deductible per claim is CHF 3000 for cat. O4, Cat. C4 and cat. W4 / CHF 5000 for cat. H4. With the SuperCover supplementary insurance, you can reduce the deductible to CHF 350 per claim.

Is there a young driver surcharge?

Yes, all riders under the age of 25 must pay a young rider surcharge. Prices may vary depending on the category. The maximum amount is CHF 128 per rental month. 

What is SuperCover insurance?

With SuperCover insurance (exclusion of liability), you can reduce your excess to CHF 350 per claim so that you do not have to bear a large financial burden in the event of loss or damage to the rental vehicle.

Making a reservation

How can I reserve a Hertz van?

There are several ways to reserve a Hertz van: via the Internet (, by phone or directly through your Hertz station.

I would like to change or cancel a reservation, how do I proceed?

Reservation changes and cancellations are possible via the reservation channels telephone (0848 443 789) and station. Please note that fees may apply.

Can I rent a van for a longer period of time?

Yes! If you need a vehicle for longer than 30 days, please contact our Sales Team directly. We will be happy to provide you with an offer.

How far in advance do I need to book?

As a general rule, we recommend that you book your Hertz van as early as possible so that we can meet your requirements regarding model, etc.

Reservations are possible around the clock, in principle until shortly before the desired assignment. However, always allow enough time so that you can return your Hertz van in good time. Hertz charges a fee for late returns (more than 29 minutes).

Can I reserve a specific vehicle model?

You can book vehicle categories, but not specific vehicle models. 

Before the ride

Can I park my private vehicle in the Hertz car park during the reservation?

Yes, this is generally possible at all our locations. However, please check with your station in advance as we cannot guarantee the availability of parking spaces. Hertz accepts no liability for any damage to your private vehicle.

I noticed damage to the Hertz van before I started my journey, what should I do?

You are obliged to report any damage immediately. To do so, please contact a local Hertz employee directly or contact us by telephone on 0848 443 789. 

What do I have to pay attention to when I start my journey?

For your own safety, please note the following points:

  • Check the vehicle for any damage when you start your journey.
  • Make all the necessary adjustments before you start the vehicle: adjust the seat and steering wheel to your needs, optimally align the side and rear view mirrors, find your preferred radio station, regulate the temperature, fasten your seat belt, etc.
  • Switch on the lights. According to the law, driving with lights on is obligatory in Switzerland, even during the day.
  • In winter, make sure that good visibility is guaranteed through all windows. Pay full attention to the traffic from the start of the journey at the latest.

Can I take a test drive under guidance?

On request and by appointment, a Hertz employee will be happy to take the time to drive around with you to get used to the commercial vehicle. Please contact the station in advance.

During the ride

Can I smoke in a Hertz van?

No, all Hertz vehicles are non-smoking vehicles. Failure to comply may result in penalty charges for separate cleaning.

What do I have to do if I am involved in an accident?

You will find a detailed checklist and corresponding documents in every Hertz vehicle in the on-board manual, which is in the glove compartment.

Generally speaking:

  • Keep calm
  • Secure the accident site (switch on hazard warning lights, set up breakdown triangle).
  • Rescue injured persons from the danger zone and administer first aid (a first-aid kit is in the vehicle).
  • Call the police: Telephone 117

End ride / return

What do I have to do if I cannot return the vehicle in time?

Plan enough reserve time in each case and extend the reservation in good time by consulting the Hertz station concerned or calling 0848 443 789.

Please note that late return fees will be charged.

Can I return the vehicle earlier than agreed?

An earlier return of the commercial vehicle may lead to a change in the rate and thus to additional costs. A refund is not possible under any circumstances.

Can I return the vehicle later?

Unless a confirmed reservation extension has been made by you in advance, you must return the vehicle at the scheduled rental end time. Hertz will charge a late return fee.

When do I need to clean the Hertz Van?

In principle, we will clean the vehicle for you. However, we would like to ask you to dispose of waste etc. independently and in particular to keep the loading area in a swept clean condition. In the event of excessive soiling, we reserve the right to charge an additional cleaning fee. 

Do I need to refuel / recharge the Hertz Van?

Petrol, diesel, electricity etc. are not included in your rate. You must return the vehicle with the same fuel level. We will be happy to provide the refuelling/recharging service for you. However, please note that a separate service charge will be made for this service provided. The total cost will be shown on your invoice.

Of course, you can also refuel/recharge the vehicle on your own, in which case no further charges will be levied on our part.


How do I receive the invoice?

An invoice / statement will be issued to you at the end of each rental. The handover takes place directly through your Hertz station or by sending it via e-mail.

(Exceptions may apply for corporate clients).

What payment options are available?

You have the following payment options:

  • Credit cards (American Express, MasterCard, Visa)
  • Cash payment at the Hertz station (pick-up and return only within opening hours)*.

* Differences between the stations are possible. Please note that you will have to pay a deposit of CHF 500.- when picking up the vehicle if you do not provide a credit card as security.

(Alternative payment methods may apply for business customers with a separate framework agreement).


Are there vehicles with trailer coupling?

Yes, the C4 category is equipped with a trailer coupling. Please note the maximum permissible trailer load. 

Can Hertz vans be fitted with child seats? ausstatten?

Hertz does not offer permanently installed child seats in the vehicles. A child seat infrastructure for children up to four years of age is not feasible on the one hand for reasons of liability (Hertz cannot assume responsibility for installation and proper condition) and on the other hand for practical reasons (families with small children usually already have their own child seat).

As the passenger airbags cannot be manually deactivated in some of the vehicle categories, the installation of a child seat is not permitted for safety reasons.

Are the Hertz Van vehicles prepared for the winter?

All Hertz vehicles undergo a winter check: winter tyres / all-weather tyres are fitted, windscreen antifreeze and an ice scraper are placed. Textile winter driving aids (snow socks) can be purchased at our stations.

Offer private customers

What is the minimum age to rent a vehicle?

To use a Hertz Van, you must be at least 19 years old and have held a valid driving licence for at least one year.

Lost items

I have found objects in the vehicle, what do I have to do?

If you find any lost property in your vehicle, please inform the staff at your Hertz station. Alternatively, you can contact us by telephone on 0848 443 789.

What should I do if I have forgotten my own items in the vehicle?

Please contact your Hertz station directly or call us on 0848 443 789 to place a search request. We will search the vehicle for you so that you can retrieve the item(s) as soon as possible. You will hear from us within the next two working days whether it or they have been found. This service costs CHF 50, even if the item(s) remain(s) unaccounted for. Hertz only checks the vehicle you used, we do not question customers who used the vehicle later.


As a customer, can I drive abroad with the Hertz Van?

Journeys abroad are permitted in countries within the scope of cover of the insurance. The insurances according to no. 10 of the GTC apply to journeys in Europe and the countries bordering on the Mediterranean. Journeys to the following countries are not permitted: Albania, Algeria, Armenia, Azerbaijan, Belarus, Bosnia-Herzegovina, Bulgaria, Cyprus, Egypt, Estonia, Georgia, Greece, Iceland, Israel, Kazakhstan, Kyrgyzstan, Latvia, Lithuania, Macedonia, Moldova, Montenegro, Morocco, Romania, Russia, Serbia, Tajikistan, Tunisia, Turkey, Turkmenistan, Ukraine, Uzbekistan, Croatia, Czech Republic, Hungary, Poland, Slovakia and Slovenia. Hertz reserves the right to adjust this list of countries at any time.